Support

Contact: shoemate.app@gmail.com
In the app: My → Send feedback (device info is filled in automatically).

My runs are not showing up

Shoemate reads runs stored in the iOS Health app. If your running app does not write to Apple Health, Shoemate cannot see them.

• Check: Health app → Browse → Activity → Workouts. If your runs are there, Shoemate can read them.
• Apple Watch: no setup needed.
• Garmin: Garmin Connect → More → Settings → Health & Fitness → turn on Apple Health. It is off by default.
• Other watches and apps (COROS, Suunto, Polar, Nike Run Club, Strava…): enable Apple Health sync in that app's settings.
• Permission: Health app → profile (top right) → Apps and Services → Shoemate → turn on Workouts.

Will I lose my data on a new phone?

No. Shoes and records are backed up to your own iCloud and return after a new device or a reinstall. See My → iCloud backup for the last backup time.

Privacy

See the privacy policy. No accounts, no servers, and health data never leaves your device.